Purpose of Training: The main purpose of the course is to ensure that aircraft operator check-in, boarding and dispatch and other relevant personnel are able to implement preventive security measures at a standard level to protect civil aviation against illegal acts.
Target Audience: New entrants to the industry, personnel of the airline company and the
ground handling company/organization performing check-in and boarding operations.
Content of the Training:
Purpose of education
Airline Operation Security Plan
Passenger Transactions
Passenger Interview, Travel Documents Control, Group Check Transactions
Self and mobile check transactions, Transit and Transfer Passenger Transactions
Clean Counter Policy
Boarding Procedures
ID Matching, Observation of Passengers During Boarding
Passengers Who Purchased Last Minute Tickets, Door Baggage Procedures
Communication with Passengers
Interview Techniques, Behavior Detection Principles
Oversized and Non-Standard Luggage
Manifestos
Passenger Manifesto, Under-flight baggage Manifesto
Comail/Comat Transactions
Bomb Alarm Procedures
Unexpected Event Reporting
API/PNR Data
Definition, Application, Legal Requirement, Data Transfer and Control Methods
Privacy of passenger information
Potentially Dangerous Passengers
Inadmissible Passengers, Deported Passengers, Persons Under Surveillance
Unruly Passengers, Dispute Resolution, Liaison with Law Enforcement
Additional Security Measures, Incident Reporting
Communication
Emotional Intelligence, Empathy, Stress Coping and Anger Management
Body Language, Hand Gestures, Gestures, Mimics
FINAL EXAM
Duration of Training: Basic 1 Day (8 hours), Refresher 4 hours
Validity Period: 3 years
Prerequisites: Identity and Archive Criminal Record
Certificate: General Directorate of Civil Aviation DGCA approved certificate